Discover our approach to insurance claims management
for businesses, groups and individuals, at home and overseas.
Harnessing the power of automation, AI and outstanding customer care.
Sentry Solutions is an independent provider of insurance claims and administration services to the Lloyd’s and London Market.
Every claim is supported by our teams of highly experienced, knowledgable and friendly claims managers. We have solutions for a wide range of specialist and niche products, including:
- Employee benefits, such as personal accident and corporate travel insurance
- Accident & Health insurance products, including dental, cancer and coronary care plans
- International private medical insurance programmes
- Income Protection Insurance
If you are an insured customer looking to make or follow up an insurance claim, please click on the Make A Claim link for support services and if you are an employer or insurer considering our services please read more in the ‘For Insurers’ section, or contact us to find out more information.
First class service delivery with the customer at its heart.
We can administer your insurance programmes from policy administration and sales, through to collection and reporting of premiums.
We also offer high quality claims solutions for schemes with typically high levels of complexity, either in the product or relationship model. We look to understand these intricate dynamics and to deliver a solution that creates exceptional customer service and client satisfaction.
Our Specialist Fields
We have expertise in the following areas of claim speciality:
- Personal Accident
- Travel Insurance (Group & Corporate)
- International Private Medical Insurance
- Dental Plans
- Cancer Plans
- Coronary Plans
We also have other areas of specialty we can leverage within our sister brands and have a well-earned reputation for being able to deliver bespoke claim services, so if your needs are not listed within our standard menu, please do still speak to us.
Proven and robust processes, combined with straight-forward, instant-access solutions to meet the challenges of today and tomorrow.
All our systems are developed within our Group which provides greater flexibility and agility, meaning we deliver bespoke claim solutions extremely quickly. In 2014 our latest and smartest system development won us finalist status in innovation categories at:
- The Claims Awards, run by the The Post / Insurance Age magazine.
- Claims Excellence awards run by the Insurance Times.
In 2010, we were Highly Commended in HSBC's South London Business Awards for 'Best Business for Innovation' category.
Why work with Sentry Solutions?
Sentry Solutions has the experience and flexibility to support the even largest and most complex claims processes for Accident & Health and the Lloyd's and London Market.
A dedication to the detail of each policy, combined with the highest levels of customer care in tailorable claims management, underpins every claim under every policy served.
Our highly-experienced, professional and friendly team members work to represent each policy and claim with equal diligence and empathy.
Take the next step
Looking to outsource your claims management processing? Contact us today to find out how we can support you.
Your Insurance Claim
Choose your policy type from the catgeories listed below to start a claim.
Personal Accident Insurance Claims
Make a new personal injury claim under a Personal Accident or Injury insurance policy.
Travel Insurance Claims
Claims under Travel Insurance policies taken out by individuals, businesses, groups or membership associations.
Frequently Asked Questions
Answers to some the frequently asked questions in relation to making a claim can be found below.
Q. Who are Sentry Solutions?
A. Sentry Solutions are an independent company appointed to provide claims and administration services on behalf of insurers.
Q. What documents do I need to support my claim?
A. The documentation required to support your claim will vary depending on the nature of your claim. However, these documents are listed on the claims form.
Q. How will I know you have received my claim?
A. Once we are in receipt of your claim we will issue an acknowledgement within 5 working days. You can also visit visit our portal - the link for which is listed under the 'claims' page.
Q. What address do I send my documents to?
A. Papers should be sent to:
Sentry Solutions, PO Box 6430, Basildon, SS14 0QT,UK
Please make sure that you:
- Clearly mark your claim reference number on the first page of your papers.
- Refrain from using staples.
- Pay adequate postage costs on the envelope, particularly if you are sending a large envelope.
- Take copies for safekeeping and ideally send them recorded/registered delivery.
Q. Can I email you scanned documents?
A. Yes. However, there are a couple of important notes:
We do not advise sending any emails greater than 2MB in size as these may not be received. If the size of your attachments is larger than this, try breaking them down into smaller sized attachments sent across by several emails.
The size of the attachments is often determined by the resolution settings of the scanner. Black and white at 200dpi should be sufficient.
Accepted File Types
For security reasons, we are only able to accept the following file extensions:
Also, for system security reasons we cannot accept compressed/zipped files.
Q. How long does it take for the claim to be handled?
A. We aim to review correspondence within 5 working days of receipt. For emails, we count the day of receipt as anything received up to 9 a.m. that day. Any new claims will be acknowledged within 5 days of receipt of your claim.
Q. How will you settle my claim?
A. We will make a Bank transfer to the nominated Bank Account. Once we confirm settlement, this should appear in your Bank Account within 7 - 14 working days.
Q. Is there a time limit to when I need to send in my documents?
A. This will vary between policies so we suggest you always notify us as soon as is reasonably practical.
Q. How are my bank details protected?
A. Your account number and sort code are stored within two fields that are encrypted with 128-bit master keys and use the AES (Advanced Encryption Standard) algorithm. Once saved these two fields are masked and can only be viewed by select members of the Accounts Team responsible for making claim payments.
Q. Are calls recorded?
A. All calls are recorded for training and quality control.
Q. What happens to my documents once I send them in?
A. Your documents will be scanned and the original papers will be kept for a period of 4 weeks and will then be destroyed.
Make A New Insurance Claim
Open Hours: Our Claims Managers are here to support you with your claim from 9:00am until 5:00pm Monday to Friday.
Sentry Solutions is a trading style of Rightpath Insurance Solutions Ltd. © 2019 Rightpath Insurance Solutions Ltd. registered in England and Wales. Registration number: 6411430. Registered office: New Century House, 17-21 New Century Road, Laindon, SS15 6AG, UK.
Sentry Solutions, PO Box 6430, Basildon, SS14 0QT, UK
Hours: 9:00am - 5:00pm, Monday to Friday. Closed Bank Holidays.
+44 (0) 20 8667 2467