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Accident & Health Claims and Administration Specialists

Leading insurance claims management through innovation and customer satisfaction.

Make a Claim

About Us

Discover our approach to insurance claims management
for businesses, groups and individuals, at home and overseas.

Professional claims managers for the Lloyds and London Markets

Harnessing the power of automation, AI and outstanding customer care.

Sentry Solutions is an independent provider of insurance claims and administration services to the Lloyd’s and London Market.

Every claim is supported by our teams of highly experienced, knowledgable and friendly claims managers. We have solutions for a wide range of specialist and niche products, including:

  • Employee benefits, such as personal accident and corporate travel insurance
  • Accident & Health insurance products, including dental, cancer and coronary care plans
  • International private medical insurance programmes
  • Income Protection Insurance

If you are an insured customer looking to make or follow up an insurance claim, please click on the Make A Claim link for support services and if you are an employer or insurer considering our services please read more in the ‘For Insurers’ section, or contact us to find out more information.

Insurance professionals waliking down a corridor and discussing a claims management report

Our Services

First class service delivery with the customer at its heart.

We can administer your insurance programmes from policy administration and sales, through to collection and reporting of premiums.

We also offer high quality claims solutions for schemes with typically high levels of complexity, either in the product or relationship model. We look to understand these intricate dynamics and to deliver a solution that creates exceptional customer service and client satisfaction.

senior couple check the status of their insurance claim with a smartphone app

Our Specialist Fields

We have expertise in the following areas of claim speciality:

  • Personal Accident
  • Travel Insurance (Group & Corporate)
  • International Private Medical Insurance
  • Dental Plans
  • Cancer Plans
  • Coronary Plans

We also have other areas of specialty we can leverage within our sister brands and have a well-earned reputation for being able to deliver bespoke claim services, so if your needs are not listed within our standard menu, please do still speak to us.

Systems Support and Security Engineer monitoring claims datacentre

Technology

Proven and robust processes, combined with straight-forward, instant-access solutions to meet the challenges of today and tomorrow.

All our systems are developed within our Group which provides greater flexibility and agility, meaning we deliver bespoke claim solutions extremely quickly. In 2014 our latest and smartest system development won us finalist status in innovation categories at:

  • The Claims Awards, run by the The Post / Insurance Age magazine.
  • Claims Excellence awards run by the Insurance Times.

In 2010, we were Highly Commended in HSBC's South London Business Awards for 'Best Business for Innovation' category.

For Insurers

Why work with Sentry Solutions?

Sentry Solutions has the experience and flexibility to support the even largest and most complex claims processes for Accident & Health and the Lloyd's and London Market.

Our approach

A dedication to the detail of each policy, combined with the highest levels of customer care in tailorable claims management, underpins every claim under every policy served.

Our teams

Our highly-experienced, professional and friendly team members work to represent each policy and claim with equal diligence and empathy.

Take the next step

Looking to outsource your claims management processing? Contact us today to find out how we can support you.

Frequently Asked Questions

Answers to some the frequently asked questions in relation to making a claim can be found below.

  • A. Sentry Solutions are an independent company appointed to provide claims and administration services on behalf of insurers.

  • A. The documentation required to support your claim will vary depending on the nature of your claim. However, these documents are listed on the claims form.

  • A. Once we are in receipt of your claim we will issue an acknowledgement within 5 working days. You can also visit visit our portal - the link for which is listed under the 'claims' page.

  • A. Papers should be sent to:

    Sentry Solutions, PO Box 6430, Basildon, SS14 0QT,UK

    Please make sure that you:

    • Clearly mark your claim reference number on the first page of your papers.
    • Refrain from using staples.
    • Pay adequate postage costs on the envelope, particularly if you are sending a large envelope.
    • Take copies for safekeeping and ideally send them recorded/registered delivery.

  • A. Yes. However, there are a couple of important notes:

    Size

    We do not advise sending any emails greater than 2MB in size as these may not be received. If the size of your attachments is larger than this, try breaking them down into smaller sized attachments sent across by several emails.

    The size of the attachments is often determined by the resolution settings of the scanner. Black and white at 200dpi should be sufficient.

    Accepted File Types

    For security reasons, we are only able to accept the following file extensions:

    • .pdf
    • .jpg

    Also, for system security reasons we cannot accept compressed/zipped files.

  • A. We aim to review correspondence within 5 working days of receipt. For emails, we count the day of receipt as anything received up to 9 a.m. that day. Any new claims will be acknowledged within 5 days of receipt of your claim.

  • A. We will make a Bank transfer to the nominated Bank Account. Once we confirm settlement, this should appear in your Bank Account within 7 - 14 working days.

  • A. This will vary between policies so we suggest you always notify us as soon as is reasonably practical.

  • A. Your account number and sort code are stored within two fields that are encrypted with 128-bit master keys and use the AES (Advanced Encryption Standard) algorithm. Once saved these two fields are masked and can only be viewed by select members of the Accounts Team responsible for making claim payments.

  • A. All calls are recorded for training and quality control.

  • A. Your documents will be scanned and the original papers will be kept for a period of 4 weeks and will then be destroyed.

Make A New Insurance Claim

Open Hours: Our Claims Managers are here to support you with your claim from 9:00am until 5:00pm Monday to Friday.

Claims Excellence Awards 2014 Highly Commended Badge
The Claims Awards 2014 Finalist Badge
Croydon Business Awards 2013 Finalist Badge
South London Business Awards 2010 Finalist Badge
Croydon Business Awards 2011 Commended Badge
South London Business Awards 2011 Finalist Badge

Sentry Solutions is a trading style of Rightpath Insurance Solutions Ltd. © 2019 Rightpath Insurance Solutions Ltd. registered in England and Wales. Registration number: 6411430. Registered office: New Century House, 17-21 New Century Road, Laindon, SS15 6AG, UK.

Sentry Solutions, PO Box 6430, Basildon, SS14 0QT, UK

Hours: 9:00am - 5:00pm, Monday to Friday. Closed Bank Holidays.

claim@sentrysolutions.co.uk

+44 (0) 20 8667 2467